1. Shipping Partners
We have partnered with Shiprocket to ensure smooth and reliable delivery of your orders across India.
2. Shipping Timeframes
- Order Processing: Orders are processed within 1-2 business days after payment confirmation.
- Delivery Time:
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
- Please note that shipping times may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.
3. Shipping Charges
- Prepaid Orders: Free shipping on orders above ₹999.
- COD Orders: No additional COD fee will be charged.
- Standard Shipping: ₹99 for orders below ₹999.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to track your shipment in real-time through Shiprocket.
5. Shipping Restrictions
- We currently ship only within India.
- Delivery to certain remote locations may not be possible. In such cases, we will contact you to arrange an alternative solution.
6. Delays & Issues
While we strive to ensure timely delivery, AK SKINSCIENCE is not responsible for delays caused by courier partners, weather conditions, or other external factors. If your order is delayed beyond the expected timeframe, please contact us at support@skindoctor4you.com or call us at +91 88888 37657.
7. Address & Contact Information
- Please ensure that the shipping address and contact number provided are accurate.
- We will not be responsible for failed deliveries due to incorrect addresses or unreachable recipients.
- If a package is returned due to an incorrect address, re-shipping charges may apply.
8. Lost or Damaged Shipments
- If your order is lost or damaged in transit, please contact us within 48 hours of receiving the delivery notification.
- We will initiate an inquiry with the courier partner and provide a resolution accordingly.
For any shipping-related queries, feel free to reach out to our customer support team at support@skindoctor4you.com or call us at +91 88888 37657.
